OPEN COURSES

Human Performance is the next generation of safety management. Human error is often identified as the cause of many accidents. However, it is the beginning point rather than the end point in truly understanding both accident causation and safety performance. 

 The old view of safety assumes that people can choose to make errors, and that when they do, it is due to willful misconduct. The new view understands that all humans make mistakes every day, and every hour. This requires us to understand the system and leadership issues that can cause human error and how to create systems that reduce error or make it safer to fail. 

In this course you will learn the six principles of human performance:

1. People are failable and even the best make mistakes.

2. Error-likely situations are predictable.

3. Individual behaviors are influenced by culture and leadership.

4. Organizations and people drift.

5. Events can be avoided by learning.

6. People achieve high levels of performance through encouragement and reinforcement.

 “Our biggest problem is lack of buy in.”

Have you ever heard or said that before? If you have, lack of employee buy in is not the problem. Your sales pitch is the problem.

People don’t buy what they are told is valuable, they buy what they believe is valuable. Often an organization will try to sell a culture improvement process to the workforce by focusing on the benefits to the company, not the people. What the workforce hears, is “more work for the same amount of pay”.

If your goal is to improve your safety culture and increase the buy in of the workforce, then you must focus on the benefits to the workers, not the organization.

Our, Creating an Intentional Safety Culture course, focuses on engaging the emotional component your workforce is feeling, but not always talking about, to increase buy in. We teach you how to build a culture change team that will spread their influence throughout the organization and how to hold people accountable for the change effort.

  Coaching is an often-misused term. Coaching is the process of helping people discover their own solutions to their own problems.

Many excel at telling others what they should or should not do; few teach others how to think for themselves. If you feel like your team is putting the same fires out, repeatedly; then it is time to incorporate real coaching into your daily conversations.

Real coaches do not tell people how to solve their problems. Instead, real coaches ask thinking questions that help people improve their own thinking. That is the heart of coaching, learning the skill of helping people think better.

In this course you will learn how to influence your team to move away from problem focused thinking and toward solution-based thinking. You will learn how to ask thought provoking questions instead of telling people what they should do. By coaching others to solve their own problems by providing their own solutions, you will free up resources and accomplish the same level of performance with much less effort required. The end goal of coaching is to work smarter, not harder.